Extended Return Policy

When purchasing via Heureka Marketplace, we offer customers the option to return goods within an extended 90-day period (as part of the Purchase Guarantee service). The returned items must be unopened, unused, and in their original packaging.

How does it work exactly?

The extended return window applies only to stores participating in Heureka Marketplace. Customers can return purchased goods in their original, undamaged packaging to the e-shop within 90 days.

For more information about extended returns and how it works for customers, please see the article Extended Return Policy.

What’s in it for the e-shop?

First and foremost, hopefully more satisfied customers. Secondly, 10% of the returned product’s price.

This is our promotional campaign, so naturally, we don’t expect you to do it for free. For every accepted return beyond the standard 14-day statutory period, you can invoice us for 10% of the returned product’s price. Please send the invoice to [email protected] and include the order number.