How does commission billing work?

The invoice for sales commissions is always issued at the beginning of the month for the previous calendar month. In the Invoices tab in the administration, you can download both the invoice itself (PDF) and a detailed report of the orders included in the invoice in CSV format. Both are also sent at the same time by e-mail.

Commissions are billed in two invoices, depending on the payment method chosen by the customer in the order:

1. Invoice for orders paid in advance by online payment (Adyen).
2. Invoice for Cash on Delivery orders and orders paid by bank transfer.

Invoice for orders paid in advance by online payment (Adyen)

Please do NOT pay this invoice!

Commissions for orders paid by the online payment method (via the payment provider Adyen) are charged immediately, in the form of a charge against the payout amount. The invoice is only as a document of commissions already paid.

For more information on how commissions are charged and paid out for orders paid online, see How to withdraw the funds from transactions paid via online payment?

Invoice for Cash on Delivery orders and orders paid by bank transfer

This invoice must be paid by the due date stated on the invoice.

If the Heureka Marketplace store offers cash on delivery or bank transfer, these orders will be invoiced retrospectively. This is done on a monthly basis. All orders created in the previous month are always included in the invoice, regardless of the order status. Only cancelled orders are not invoiced.

If an order is cancelled after the commission has been paid, the commission will be credited automatically in the next invoice.