Help Center Orders and statistics How does a complaint work?

How does a complaint work?

When a customer wants to complain about an item purchased via the Heureka Marketplace, they either contact the merchant or Heureka directly.

If Heureka receives a complaint request, we will forward the information to you, you will confirm its received and you will deal with the complaint directly with the customer.

Heureka then only gets involved in the complaint process if the shop does not fulfil the contractual conditions.

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